Problem
Multiple users are seeing constant BLE disconnects throughout the day (dozens of disconnect events/day).
These disconnects are visible in the Device Diagnostics screen (BLE diagnostics), and users can provide screenshots.
Expected
Stable BLE connection during normal use, with occasional disconnects only when out of range / Bluetooth off.
Actual
Repeated disconnects during the day, causing unreliable capture/sync and poor UX.
Evidence
- Device Diagnostics screen shows frequent disconnect events
- Reporter will attach a screenshot
Notes / What to attach
Please comment with:
- Phone model + OS version
- Omi app version/build
- Device firmware version
- Device Diagnostics export/screenshot (disconnect reasons, RSSI timeline)
- Whether battery optimizations are disabled for Omi
Priority
High (impacts core reliability; affects multiple users).
Problem
Multiple users are seeing constant BLE disconnects throughout the day (dozens of disconnect events/day).
These disconnects are visible in the Device Diagnostics screen (BLE diagnostics), and users can provide screenshots.
Expected
Stable BLE connection during normal use, with occasional disconnects only when out of range / Bluetooth off.
Actual
Repeated disconnects during the day, causing unreliable capture/sync and poor UX.
Evidence
Notes / What to attach
Please comment with:
Priority
High (impacts core reliability; affects multiple users).