"Permission Denied" error when opening Copy Config Extended

[marco-pierozzi-noovle]

Recently when opening the Copy Config Extended, on all our Partner IDs this error appeared:

Permission denied

{
  "callId": "xxx",
  "context": {
    "id": "emailTemplates",
    "targetApiKey": "the_first_parent_apikey_of_the_partner"
  },
  "errorCode": 403007,
  "errorDetails": "Invalid namespace 'accounts.policies.emailTemplates' or method 'getConfig' or you do not have the required permissions to call it. ",
  "errorMessage": "Permission denied",
  "apiVersion": 2,
  "statusCode": 403,
  "statusReason": "Forbidden",
  "time": "2025-08-07T12:48:38.235Z"
}

We are all using admin accounts, and appears on all out partners, with different settings etc., so it's not related to environment settings.

Thanks

Marco

[jacopo-93]

​Hello @Helsinky this issue seems already fixed on the release v1.11.3, but on the chrome extension there is the version v1.11.2. Is it possible to update the chrome extension version?

[Helsinky]

Hello @jacopo-93!
It is possible to update the chrome extension to the newer version (v1.11.3). To do that go to this link https://github.com/SAP/sap-customer-data-cloud-toolkit/releases and download the zip file of the version you want ( in this case it would be the v1.11.3).
After that extract the folder and you'll see that there is a build folder there. Remove your current extension and replace it with the new build folder and the version should be updated.
Hope that was helpful!

[jacopo-93]

Hello @Helsinky ,

thank you for your fast feedback, yes I already downloaded the version 1.11.3 and replaced the extension with my local. Will the chrome extension be updated?

[Helsinky]

Hello @jacopo-93,
When you update the chrome extension you can notice that the number next to the "SAP Customer Data Cloud toolkit" will be the version number. In this case "1.11.3".