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title Support
description How to get help, report issues, and find resources for the Physical AI Toolchain
author Microsoft Robotics-AI Team
ms.date 2026-03-06
ms.topic reference
keywords
support
help
issues
troubleshooting

Thank you for using the Physical AI Toolchain! This document explains how to get help with issues, questions, and contributions.

How to Get Support

Community Support

This is an open-source reference architecture maintained by Microsoft and community contributors. We provide community support through GitHub issue tracking with the following response commitments:

Priority Level Description Response Time Target
Security Vulnerability Security issues (see SECURITY.md) 24 hours (via MSRC)
Critical Blocking issues preventing deployment 1-2 business days
Major Significant issues affecting functionality 3-5 business days
General Issues & Questions Bug reports, feature requests, questions 14 calendar days

Note: Response times indicate initial acknowledgment. Resolution time varies based on issue complexity and community availability.

Filing Issues

General Issues, Bugs, and Feature Requests

  1. Search existing issues in our GitHub Issues
  2. Create a new issue if yours isn't already tracked: New Issue
  3. Provide details:
    • Clear description of the problem or request
    • Steps to reproduce (for bugs)
    • Expected vs. actual behavior
    • Environment details (OS, Azure region, component versions)

Security Vulnerabilities

Do not file security issues in GitHub.

If you believe you've found a security vulnerability:

  1. Report to the Microsoft Security Response Center (MSRC)
  2. Or email: secure@microsoft.com
  3. See our SECURITY.md for complete reporting instructions

We respond to security reports within 24 hours and follow coordinated disclosure practices.

Contributing

Before contributing code, please:

  1. Check for existing issues or create a new one
  2. Follow the coding conventions in this repository
  3. Test your changes with the provided training scripts

Microsoft Support Policy

Support for this project is limited to the community support described above. This is an open-source reference architecture and does not include enterprise-level SLA commitments.

For enterprise support related to Azure services, please contact Azure Support.

Code of Conduct

This project follows the Microsoft Open Source Code of Conduct.

For questions, see the Code of Conduct FAQ or contact opencode@microsoft.com.

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