Allow only a group of agents to have a assign permission#3214
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Shindhu-Ramaswamy wants to merge 2 commits intofrappe:developfrom
Open
Allow only a group of agents to have a assign permission#3214Shindhu-Ramaswamy wants to merge 2 commits intofrappe:developfrom
Shindhu-Ramaswamy wants to merge 2 commits intofrappe:developfrom
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Currently, any user can assign or remove assignees from a ticket.
There is no restriction based on roles.
This can cause issues because:
Unauthorized users can change ticket assignments
No proper control over who can manage tickets
For that i came up with the solution:
I added a role-based check to control ticket assignment.
Backend
Created a method can_assign_ticket() to check user roles
Allowed roles:
Ticket Assigner
Agent Manager
System Manager
Added validation in remove_assignments:
If user does not have permission → throw error
Frontend
Updated AssignTo.vue
If user has permission:
Show assign UI
If not:
Show assignee list as read-only
#issue #2488